← Home
Refund Policy
Last updated: July 22, 2026
30-day money-back guarantee
Rines English offers a 30-day money-back guarantee on every purchase made through our website — subscriptions, class packs, digital guides and civics practice exam credit packs. If you are not satisfied, you can request a full refund within 30 days of your order date.
How to request a refund
To request a refund:
- Email us at rinesenglish@gmail.com with your order number (shown on your receipt in Mi Cuenta) and reason.
Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.
What happens to your access after a refund
- Subscriptions — access is revoked when the refund is issued.
- Civics exam credit packs — remaining unused credits are removed.
- Digital guides — the download link is disabled.
After the 30-day window
After 30 days we can no longer guarantee a refund, but you can cancel a subscription at any time via paddle.net or from your account settings. Cancellation stops future renewals; you keep access until the end of the paid period.
Contact
Questions about a refund: rinesenglish@gmail.com.